Global Upside Achieves ISO/IEC 20000-1:2011 Certification
Global Upside announced that it has been awarded certification for ISO/IEC 20000-1:2011, which is a service management system (SMS) standard. This standard specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service…
